Terms and Conditions
2. Sorry we do not give refund for any plant or gift bottle of wine/champagne after 24 hours, this must be sent via email.
3. If you are not happy with your gift this must be reported within 24 hours of delivery and this must be via email.
4. Please note when ordering your plant you must be aware of the process time, 4 working days are needed for all plants to be delivered, if you have ordered within that time, we cannot refund you, as we have made it clear on the order page. we will also try and deliver your rose on the date you require but we are dependant on the courier and sometimes it is outside our control.
5. We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.This complies with trading standards.
6. Sorry we do not deliver on Saturday, Sunday or Mondays, if your order states a delivery date as Monday it will be delivered on the nearest date which will be the friday if ordered before 10am on a thursday or Tuesday if ordered after that time. if it is a BANK HOLIDAY we will process on the next working day and delivered the day after i.e WEDNESDAY. BY PLACING AN ORDER WITH US YOU HAVE ACCEPTED OUR TERMS AND CONDITIONS.
7. We will ask for photograhs of any damaged plant, you will need to send the plant back to us before a replacement is sent within 24 hours. If the plant is damaged in transit you
8. All our plants are unique, and as with nature, there will be inconsistencies between each, different soils will affect the size and colour of your roses ( please see above) and if planted in pots more feed is needed. We cannot be held responsible for failure of the plant after 4 weeks from delivery. Sorry no refunds will be made.
We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the gift described and do not form any contract between the purchaser and / or recipient and Rose Names. The type and colour may vary from the images online.
Please Call : 01923 681 500 if you want to speak to one of our operators.