Terms and Conditions
Terms & Conditions
All Roses sold by Rose Names are sent out in perfect condition, we recommend that once you receive your plant, it is taken out of the box and planted in the garden or in a pot as per the care instructions which are included with the plant.
We cannot accept responsibility for any plant that fails to grow through the negligence or horticultural inexperience.
All our Roses are out door Roses and must be kept outside during all weather conditions.
During the Winter months the Rose bush will be dormant, it is still recommended that you plant the rose bush in the ground or a pot, because there are not enough nutrients in the delivery pot for it to thrive.
During the Summer months your Rose bush may not have flowers on, or we may have had to remove some flowers for transporting, we cannot guarantee that the rose will be in flower at the time of delivery as all plants vary in the time of flowering.
Guarantee of the Rose Bush
We will always supply roses which are of the highest quality, but as with all living things, problems can arise. Any issues with Roses dispatched during the growing season from March to September must be reported to us within 7 days from the day of receipt via email with photographs attached and we will assess on an individual basis.
All our Roses are sent out in perfect condition and replacement of these roses is at the discretion of Rose Names.
Care of your Rose Bush
We have produced a leaflet which explains how to care and look after your Rose bush, this is included with your plant.
The Colour and Perfume of the Rose
As with all plants, the colour and scent may vary from one part of the Country to the other.
Generally, the scent is strongest when it is warm and dry. The colour of the plant may vary in differing shades because of soil conditions and where it is placed in the garden. We will do our utmost to ensure you receive the colour of your choice but because of the above we cannot guarantee a highly scented rose or exact colour of the rose.
Delivery of the Rose
We use DPD Next Day delivery if the plant is ordered before 10am, this excludes Friday, Saturday, Sunday and Bank Holidays.
If we receive your order after 10am we will make sure it is sent out on the next available date. ie if you ordered your Rose bush on Thursday at 2pm the next available date for delivery would be Tuesday.
Once your plant leaves us it is in the care of the courier DPD, if you have a problem with the plant on arrival please email us at your earliest convenience with photographic evidence and we will take a look and assess if damage has been caused to the plant, If you have a problem with the plant on arrival for example a broken stock or soil spillage and some broken shoots, or the box is damaged, that does not mean the plant will not flourish we will assess each query on an individual basis.
We do not deliver on Saturday, Sundays, Mondays or Bank Holidays
To some delivery address there may an extra surcharge to pay.
Delivery to the Scottish Highlands and also some postcodes in the Scottish Mainland usually 2 day service, please put your details into our system before payment and click on the relevant category of your address and the cost will be adjusted £25. if you do not select the Country ie Highlands of Scotland this could result in a delay of your purchase.
Delivery to the Isle of Wight and the Isle of Man incurs an extra £30.
No Deliveries to the Channel Islands or Northern and Southern Ireland at the present time.
If you are unsure on the cost for delivery, please call us on 01923 681500 and we will advise you of the cost and whether or not we can deliver to your address.
Unfortunately, we are unable to send outside the UK
If the wrong delivery details have been given to us Rose names holds no responsibility.
Orders and Cancellation
All payments will be transferred to worldpay upon confirmation of your order, you will receive an order acknowledgement from us and also one from worldpay, please keep this, as it is a receipt of the Rose bush and needed for tracking and updating you on your order.
Rose your Own Rose Service
Please refer to our link below which explains in more detail the naming of your Rose bush.
We have tried to ensure that the descriptions and images used on all of our marketing material are accurate. However images are intended to give a general idea of the rose described and do not form any contract between the purchaser and or the recipient and Rose Names.
By purchasing from us you accept our terms and conditions.