1. We ensure when a plant or bottle of wine leaves our premises it is in perfect condition, we ensure to securely pack any fragile gift, if you have a problem with any live plant or bottle of wine, you can contact the delivery company, we use DHL, If the box is broken do not except the parcel and make a claim against the delivery company - please also contact us for the delivery number. Please note you have 24 hours after delivery to make a claim.
2. Sorry we do not give refund for any plant or gift bottle of wine/champagne after 24 hours, this must be sent via email.
3. If you are not happy with your gift this must be reported within 24 hours of delivery and this must be via email.

We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the gift described and do not form any contract between the purchaser and / or recipient and Ultimate gifts.